Our Policies

Office Policies and Financing Information - Austin Smile Creations

FINANCING: Our practice offers various great payment options. Our patients enjoy this one in particular -if you pay in full at the time of service ( independently of insurance) we offer a 5% discount off your total charge. Great savings for everyone interested in getting the best value!

Another excellent option is CareCredit. If you qualify for CareCredit, we offer two types of payment plans - no interest payment plan and extended payment plan with interest. No interest payment plans we offer extend to 12 months, while extended payment plans range from 24 to 60 months. Many of our patients enjoy this option and it is great when you want cosmetic dentistry or a smile makeover.

Other arrangements can be made with our office if discussed in advance. Whatever the option that works best for you - we will help you restore your oral health or offer cosmetic improvements to your smile that you always wanted!


INSURANCE: For those patients who have dental insurance ( PPO plans only), we will submit all necessary paperwork electronically and your insurance will reimburse you directly. We are not in-network with any insurance plan, but as a courtesy we will handle all necessary processing for you to get reimbursed within a reasonable period of time. You are responsible for payment at the time of services unless other arrangements have been made. Our Treatment Coordinator will be happy to answer questions about your insurance and how we can help you get the treatment you desire.

APPOINTMENTS:  We never double-book and the appointment time is reserved only for you. There is rarely any waiting at our office. We see all our patients promptly; therefore we ask that you arrive to your appointment early. Please familiarize yourself with our missed appointments policy.

MISSED APPOINTMENTS: Because your appointment time is reserved only for you and Dr.Gotun , we ask for a 48 hours cancellation notice. If you cancel an appointment with less than 48 hours notice, there is a fee of $50. For expensive appointments that are 2 hours or more in length additional rules may apply.

Understanding our financial and insurance policies

Our policies do not differ much from most dental practices, but we believe it is important that you are informed about them. To make sure you understand our financial and insurance polices, we would like to encourage you to ask questions, and we want you to know that we are ready to work with your individual situation to help you reach your goals of looking great and achieving the best possible long-term dental health.

FIRST VISIT: When you come to our office for your first visit, whether it is an emergency or a regularly scheduled appointment, plan on paying in full for all procedures. We accept cash, checks with proper identification, or credit cards. Our office recognizes Visa, MC, Discover, American Express and CareCredit. Whenever you pay the total amount at the time of service, we extend a 5% courtesy discount (this applies to the first visit and all subsequent appointments as well). With CareCredit, 5% discount does not apply. After the first visit, other payment arrangements can be made.

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CHECKS: If a check is returned unpaid, there is a $25 fee.

INSURANCE CLAIMS AND PAYMENTS: If you have dental insurance, we will confirm the benefits, and file a claim for you electronically at no extra charge. We do not accept HMOs, Medicare or Medicaid and do not file insurance with them. For the first appointment, since we require a payment in full at the time of service, reimbursement will be sent directly to you. Once we have established a working relationship with your insurance carrier, on subsequent visits you have two options with insurance claims. First, you may choose to pay the co-pay based on our computer projection (although this means you’ll miss the 5% savings) and have your carrier reimburse us for the remainder of the fee. Second, you may choose to pay the total fee, receive a 5% discount from us and we will arrange for the insurance to reimburse you directly. If your insurance carrier requires documentation such as x-rays, we provide these directly to the company at no additional cost to you, and we will continue to assist you for up to 90 days in collecting the reimbursement on your claim.

INSURANCE ESTIMATES: Please keep in mind that your dental insurance carrier in most cases pays less than the actual fee for services. Generally, they pay only a certain percentage of the “usual and customary” fees. Insurance companies can change their policies or reimbursements at any time without prior notice, and without notifying us. We are unable to be 100% certain about how much of any visit, or which procedures, your carrier will cover. Coverage depends entirely on the contract between your employer and the insurance company. We are not a part of this contract and have no influence on insurance coverage or policies. We are not within any insurance network, therefore we are not affiliated with insurance companies and their fee schedules. We base our fees entirely on the best dental practices, research and technologies that have proven for him to work the best long-term and that ensure the most effective dental care for our patients. These methods are determined by our philosophy of highest quality comprehensive care and Dr.Gotun’s pursuit of excellence and higher standards within dental community. Ultimately, you are financially responsible for payment of any balance not covered by insurance.

We recognize and appreciate your investment in a healthier future through the services in our practice. We are here for you and we believe that communication is the key. If you have a question about either insurance or financial policies, please call us at (512) 329-5555.


Read what people are saying about us.

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If you are reading this testimonial, I assume you are looking to alleviate pain in one or more of your teeth or to improve your smile cosmetically. Either way you can save yourself some time, stop right now and go make an initial evaluation appointment with Dr.Gotun and his staff at their cozy, comfortable office with a relaxing peaceful view of Eanes Creek. You can search the 1200 or more listings in the Austin area and the BEST you could hope for would be to find another dentist equally as skilled and talented as Dr.Gotun. I do NOT think it is possible to get BETTER quality dental work than what you will get at this office.

The one thing that made everything so simple for me was the photographs. During the initial exam Dr.Gotun takes a series of photographs of your teeth along with x-rays. You then get to see your teeth on a laptop screen, in color, up close and larger than life. If you can live with what you see then you can count your blessings and Dr.Gotun will let you be on your way, unless of course you would like to schedule a cleaning!

In my case I could see the damage, decay and buildup from many years of poor oral hygiene and neglect. In addition to the problem teeth that brought me to the dental office I could easily see that most of my teeth were in need of some type of restoration work. Dr. Gotun has my permission to show all of my records to anyone interested in seeing them. I am sure you will be as amazed as I still am at what Dr. Gotun was able to accomplish considering the very poor condition my teeth were in at the start of the process.

The cost was substantial in my case due to amount of work that was required. However, the work was spaced out over several years which made the cost much easier to budget. Dr.Gotun was not on my dental insurance plan, so I accessed some savings and my credit to finance the work and paid it off like any other significant asset I have purchased. My teeth are the most rewarding investment I have ever made.

If I could give anyone one bit of advice other than my story, it would be “do NOT let dental insurance be the major factor that guides your decision-making”. I was never happy with any of the experiences or results I had when I tried to use the dentists that were covered under my plan. I am proof that 12 years on with regular flossing and brushing, the investment in your restoration work done by Dr.Gotun can still be yielding satisfaction and compliments from friends and random strangers.

I have never gone to bed without flossing and brushing after seeing those photographs in my initial visit. Good luck and I hope to be reading your success story here sometime in the future.

Chuck M. Austin, TX

Dr. Tor Gotun probably saved my life and he's added some years to it. You don't usually say that about your dentist, but I believe it in my case.

More than 10 years ago, after many years of neglecting my teeth and an unhealthy life style, I went to Tor, my neighborhood dentist, even though he wasn't on my State of Texas dental insurance network.

I soon learned of the challenges to getting my gums and teeth back to a healthy status. The way Tor explained it, I knew it was complex and that Tor had the skills and vision to get me there, as long as I did my part. I also knew it would take time and not be cheap.

Now, years later, I still have most of my original teeth and only a few very nice, state-of-the art crowns. I am following Tor's advice for taking care of my teeth and gums, including his regular cleaning schedule. What my dental insurance didn't cover, I was able to use Austin Smile Creations' association with Care Credit to finance the costs without any interest charges as long as I pay off balances within a year of each charge.

By the way, we had only one procedure that didn't work out as planned, but Tor made good on it and the solution turned out as good or better.

As a bonus, all of Tor's top flight members are both professional and personable, always considerate of my needs, interests, and schedule.

Bottom line, Tor is better than my expectations. He pays attention to more than just how my mouth looks; he's concerned about my overall health and how my life-style affects, and is affected by, the health of my teeth and gums.

Bill H. Austin, TX

I have been going to Dr. Gotun since he used to have his practice on William Cannon Drive ( 20 years now). Now he is located in Bee Caves. He is an excellent dentist.

The thing I like best about Tor Gotun is he is relatively pain free when administering his shots to numb your mouth. Dentists I have had before always seemed to be a bit heavy handed in this activity.

He is very up to date with modern dental technology. He can make a crown or cap in his office at the moment of your appointment and have you leave with a fully functioning mouth. I have friends who use other dentists who must wander the city of Austin for at least a week with a hollowed out molar stuffed with gauze as they await their topping to arrive by mail to their dentist's office.

The staff is very friendly, and Dr. Gotun will never talk down to you. He is very good at explaining why he is doing something or why he wants to do a procedure. He may have gotten two of my wisdom teeth, but I will still try to hold onto the remaining two regardless of his explaining the safety factors of hanging on to them as you get older.

Randy S. Austin, TX

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Contact Us.We encourage you to contact us with any questions or comments you may have. Please call our office or use the quick contact form.

Contact Us

We encourage you to contact us with any questions or comments you may have. Please call our office or use the quick contact form below.